jinhoki Privacy Policy

This page describes what we collect when you use jinhoki and how we keep that data protected. We collect personal information — email, phone number, identity documents, payment details — only to verify your account, process deposits and withdrawals, and comply with regulatory requirements. We do not sell your data, rent it, or share it with marketers.

Our servers may sit outside your jurisdiction; your data travels through encrypted channels and is stored on secure infrastructure. We retain account information for as long as you hold an active jinhoki account, plus a retention period for regulatory and dispute purposes. You have the right to request access to your data, correct inaccuracies, or request deletion subject to legal holds.

This policy covers jinhoki's data practices across our website, mobile app, and live-dealer platform. It applies to all account holders, whether you play in Jakarta, Surabaya, Bandung, Medan, or Semarang. If you have questions about your data or this policy, contact our support team via live chat or email anytime.

What Data We Collect on jinhoki

We collect information you provide directly and information generated by your use of our platform.

Information You Provide

Account signup: Email address, password, phone number, country of residence.
Identity verification (KYC): Full name, date of birth, identity document (national ID card, passport), proof of address (utility bill, rental agreement). We collect these as photographs or scans.
Payment details: Your preferred payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). We do not store full card numbers or full bank credentials; we store a tokenized reference for repeat transactions.
Communication: Messages you send through live chat, email, or in-app support. These are retained for support purposes and dispute resolution.

We collect identity documents to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. This is not optional — you cannot fund a jinhoki account or withdraw without passing KYC verification. Our compliance team reviews documents within standard business hours; you receive a notification once approved or if documents require resubmission.

Information Generated by Your Use

We collect data automatically:

Game activity: Every bet, wager amount, outcome, and timestamp. Live-dealer table names, game types, hand histories (for blackjack, baccarat, etc.), and your balance before and after each round.
Device and connection: Device type (Android, iOS), app version, IP address, browser type, connection speed. We use this to troubleshoot performance issues and detect fraud.
Cookies and local storage: Session tokens, login preferences, language settings. These allow you to stay logged in and preserve your interface preferences.
Account activity: Login times, failed login attempts, password resets, 2FA events, withdrawal requests, and verification reviews.

We do not sell this data to advertisers or data brokers. We use it internally to improve jinhoki's platform, detect suspicious activity, comply with regulations, and support you when you contact our team.

Data retention: We retain your jinhoki account data while your account is active and for seven years after account closure for regulatory, tax, and dispute purposes. Some data (such as payment transaction records) may be retained longer if required by law.

How We Use Your Data on jinhoki

We use your data for these purposes:

Account management: Verify your identity, manage your login, process password resets, and enable two-factor authentication (2FA).
Payments: Process deposits through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer; process withdrawals back to your original payment method; detect payment fraud.
Compliance: Meet AML, KYC, and tax reporting requirements. Respond to government requests, court orders, or law-enforcement inquiries as required by law.
Customer support: Respond to your messages via live chat, email, or in-app help. Troubleshoot technical issues, explain rules, and resolve disputes.
Platform improvement: Analyze gameplay patterns, identify bugs, optimize video streaming quality, and refine the user interface.
Fraud prevention: Monitor for suspicious login patterns, unusually large withdrawals, duplicate accounts, or payment disputes.

We do not use your data for marketing to other people. We may send you transactional emails (deposit confirmations, withdrawal approvals, support responses) and service notifications (maintenance windows, security alerts). You can adjust email frequency in Account Settings, but you cannot opt out of transactional emails (they are required for account security).

Third Parties and Data Processors

We use third-party services to operate jinhoki. These processors handle your data only as instructed by us:

Payment processors: Companies that process online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Your payment data is encrypted and shared only with these processors to complete transactions.
Cloud hosting: Servers located outside your jurisdiction (typically in Singapore or other regional data centers). Your data is encrypted in transit and at rest.
Identity verification services: Third-party vendors who cross-check your identity documents against government records and fraud databases. These services are used only for KYC verification.
Live-dealer studios: Our live-casino tables are hosted by third-party game providers (such as SA Gaming). Your account balance and wager data are shared with these providers to execute live rounds, but they do not have access to your identity documents or personal contact details.
Analytics: We use anonymized, aggregated analytics to monitor platform performance. Individual player identities are not shared with analytics vendors.

All third-party processors sign data-processing agreements committing them to the same confidentiality and security standards we maintain. We do not authorize them to use your data for their own marketing.

Data processor: A company we hire to process your data on our behalf (e.g., payment processor, cloud host). Processors must comply with our privacy standards.
Encryption in transit: Data scrambled while traveling between your device and our servers using HTTPS / TLS. Prevents interception by third parties on your network.
Tokenization: Replacing sensitive payment data (card number, bank account) with a unique reference code. jinhoki and payment processors store the token, not the actual number.
Jurisdiction: The country where jinhoki's servers are located (typically Singapore or regional data centers). Different jurisdictions have different data-protection laws.

Your Rights and Data Requests

You have rights over your data. You can:

Access: Request a copy of all personal data we hold about you. Submit a request via email and we will provide it in a readable format within standard business days.
Correct: Update your email, phone number, or address directly in Account Settings. For identity document corrections, contact our support team.
Delete: Request account closure and data deletion. We will close your account immediately, but we retain transaction records for seven years as required by law and regulation.
Portability: Request your data in a machine-readable format (CSV, JSON) for transfer to another service. Contact support for this request.
Withdraw consent: If we process your data based on consent (rather than contractual necessity or legal obligation), you may withdraw that consent. However, this does not affect processing that already occurred.

To exercise any of these rights, contact us via the support form on jinhoki, live chat, or email. We will verify your identity and respond within 30 days. If we cannot comply with a request (for example, if deleting data would breach a legal hold or regulatory requirement), we will explain why.

Cookies, Tracking, and Local Storage

We use cookies and local storage to keep you logged in, remember your language preference, and track your session on jinhoki. Cookies are small text files placed on your device; local storage works similarly but persists even after your browser closes.

We use functional cookies (required for login and platform features) and optional analytics cookies (to measure page performance). You can disable cookies in your browser settings, but this will prevent jinhoki from functioning properly. We do not use third-party tracking pixels or retargeting cookies to follow you across the internet.

Security Practices on jinhoki

We protect your data with encryption, access controls, and regular security audits. Your password is hashed (one-way encrypted) and never stored in plain text. Payment data is tokenized and encrypted. Our servers are protected by firewalls and intrusion-detection systems. We do not guarantee standard security practices — no online service is risk-free — but we maintain industry-standard practices.

If we discover a data breach affecting jinhoki users, we will notify you within 30 days via email and in-app notification. We will cooperate with law enforcement and regulatory authorities as required.

Policy Changes and Contact Information

We may update this privacy policy if our practices change or if law requires it. We will notify you of material changes via email and by updating the version date on this page. Your continued use of jinhoki after changes means you accept the updated policy.

If you have questions about our privacy practices, data requests, or concerns about how we handle your information, contact us via live chat, email, or the support form within the jinhoki app. Our support team is available 24/7 to assist you. We will respond to privacy inquiries within standard business days.